Return and Exchange Policy at Silverline

At Silverline, we are committed to ensuring your satisfaction with our jewelry. If, for any reason, you are not completely satisfied with your purchase, we offer a hassle-free returns and exchange policy. Please read the following policy carefully to understand the process.

1. Returns and Exchanges

All purchases made at Silverline are eligible for returns or exchanges within 7 days from the date of purchase.

To qualify for a return or exchange, the item must be in its exact original condition, which means it should be unworn and come with its original packaging.

We take the utmost care in checking and testing our products for any damages before packing. Our packing process is conducted with precision and concern to ensure your order reaches you in its original form.

Please note that there may be slight variations in the color of stones and polish, which are inherent to the nature of jewelry.

2. Steps to Initiate a Return or Exchange

To initiate a return or exchange request, please contact us via WhatsApp at +91 6362340995 within 7 days of receiving your order.

Attach clear photographs of the product to help us evaluate and approve your return or exchange request. Requests initiated after 7 days from the delivery date may be rejected.

Ensure that the original product tags and packaging are included when making the return or exchange.

If you are requesting an exchange, our support team will create the exchange order for you. You will receive an order confirmation and a shipment confirmation once the exchange order is processed and shipped.

Customers are responsible for covering the shipping costs when returning the product.

3. Refund Process

In the case of returns, the refund will be issued to the original method of payment.

Please allow up to 14 days to see the refund reflected in your bank or credit card statement.

We will refund the purchase price of the jewelry, shipping charges, and applicable taxes (if any).

We value your satisfaction and strive to make your shopping experience at Silverline as seamless as possible. If you have any questions or concerns regarding our return and exchange policy, please do not hesitate to contact us.

Thank you for choosing Silverline for your jewelry needs. We look forward to serving you with the finest jewelry and exceptional customer service.